Privacy Policy
AspenClean values straightforward, respectful handling of personal information. This privacy policy explains how information may be collected, used, stored, and protected when you contact or interact with AspenClean regarding house cleaning, maid services, or eco-friendly cleaning in Calgary. For the purpose of this policy, the business contact point presented on this website is AspenClean, located at 5809 Macleod Trail SW #213, Calgary, AB T2H 0J9, Canada, reachable by phone at +1 587-353-3912 and by email at [email protected] for website privacy inquiries.
Information may be collected when you submit the contact form, call the business, send an email, or otherwise request information about services. That information can include your name, email address, phone number, the service topic you select, the content of your message, preferred appointment timing, access details, and any other information you voluntarily provide. Depending on the nature of the inquiry, it may also include information about the property type, room count, pets, cleaning priorities, and scheduling constraints. If you communicate by phone or email, notes relevant to your request may also be retained to help provide consistent service and avoid asking you to repeat details unnecessarily.
Your information may be used to respond to inquiries, assess whether the requested work is a suitable fit, prepare service recommendations, schedule or discuss appointments, improve internal customer service processes, and maintain reasonable business records. AspenClean may also use submitted details to follow up on incomplete inquiries, confirm availability, clarify scope, or answer questions about recurring cleaning plans, one-time visits, eco-friendly product considerations, and access logistics. Information is not meant to be used in a deceptive manner or sold as a casual marketing asset. Where follow-up is conducted, it should remain relevant to the service inquiry you initiated.
AspenClean may share information only where reasonably necessary for ordinary business operations, such as with trusted service providers that support website hosting, form processing, scheduling, communications, or security monitoring. Information may also be disclosed if required by law, legal process, or a legitimate safety or fraud-prevention concern. AspenClean does not state that every third-party provider operates in the same way, so users should understand that technical service partners may have their own privacy and security standards. However, information sharing should be limited to what is reasonably necessary for the related business purpose.
Personal information submitted through the contact form should be retained only for as long as needed to handle the inquiry, maintain service records, resolve disputes, comply with legal obligations, and support reasonable internal administration. Contact form data must not be kept for more than 24 months unless a longer retention period is required by law, necessary for an active customer relationship, or justified by a documented business need such as an unresolved billing or legal issue. When information is no longer needed, AspenClean should delete it, anonymize it, or otherwise dispose of it in a reasonably secure manner.
This website may use basic technical tools such as server logs, essential cookies, or similar mechanisms to support site functionality, security, and performance. These tools may collect limited technical information such as browser type, device information, approximate timestamps, referring pages, and IP-related data. Such information is typically used to maintain the website, detect misuse, understand general traffic patterns, and improve reliability. AspenClean does not claim to use invasive tracking simply because it is common elsewhere. If analytics or additional cookies are introduced later, the business should update this policy accordingly.
AspenClean aims to use reasonable administrative, technical, and organizational safeguards to protect personal information against unauthorized access, misuse, alteration, or disclosure. Still, no website, email channel, or digital storage environment can promise absolute security. Users should avoid sending highly sensitive information through general web forms unless specifically requested through a secure process. If you believe your information has been submitted in error or that there is a privacy concern, contact the business promptly so the matter can be reviewed.
If AspenClean serves individuals located in jurisdictions with privacy rights legislation, including users in the European Union, those users may have rights that can include access to personal data, correction of inaccurate data, deletion in certain circumstances, restriction of processing, objection to certain uses, and, where applicable, data portability. To exercise privacy rights, you may contact AspenClean using the contact details listed in this policy. A request may need to be verified before action is taken. Rights may be limited where legal obligations, fraud-prevention needs, contractual necessity, or other lawful exceptions apply.
This privacy policy may be updated from time to time to reflect changes in business operations, legal requirements, website tools, or service processes. When updates are made, the revised version on this page will govern future use from the date it is posted. Continued use of the website after a revised policy is published indicates acceptance of the updated terms to the extent permitted by law. Questions about this privacy policy, data handling practices, or website privacy concerns should be directed to AspenClean at [email protected] or +1 587-353-3912.